At ecrop, we are committed to providing exceptional support to ensure your success. We understand that navigating the world of digital assets can be complex, and we’re here to guide you every step of the way. This section outlines the support options available to you and how to access them.

​
Comprehensive Support Options: Tailored to Your Needs

We offer a range of support options designed to meet the diverse needs of our clients:

  • Standard Support: Included for all ecrop users, our standard support provides access to our comprehensive knowledge base, FAQs, and email support for general inquiries and technical assistance.

    • Response Time: We aim to respond to all inquiries within one business day.

    • Availability: Monday to Friday, 9:00 AM to 5:00 PM CET (excluding public holidays).

  • Premium Support: For clients requiring dedicated support and faster response times, we offer premium support packages. This includes:

    • Priority Email Support: Your inquiries will be prioritized and handled by our senior support team.

    • Phone Support: Direct access to our support team via phone during business hours.

    • Dedicated Account Manager: A dedicated point of contact for all your support needs.

    • Customized SLAs: Service Level Agreements tailored to your specific requirements.

    • Enterprise Support: For large organizations with complex needs, we offer customized enterprise support packages. Please contact our sales team to discuss your specific requirements. (Link to contact form)

For urgent issues or critical incidents, please use the designated emergency contact channels outlined in your service agreement.

​
How to Reach Us: Multiple Channels for Your Convenience

We offer multiple channels for you to reach our support team:

  • Email: For general inquiries and technical support, please email us at support@ecrop.de.

  • Phone: For urgent issues or premium support, please call us at +49 9621 77 88 150.

  • Support Portal: Access our comprehensive knowledge base, FAQs, and ticketing system through our online support portal.

  • Contact Form: Submit your inquiries directly through our website contact form. contact us

​
Self-Service Resources: Empowering You with Knowledge

In addition to our dedicated support team, we provide a wealth of self-service resources to help you get the most out of the ecrop platform:

  • Comprehensive Documentation: Explore our detailed documentation, covering all aspects of the ecrop platform, from getting started guides to API references.

  • FAQ: Find answers to frequently asked questions in our comprehensive FAQ section.

  • Tutorials & Guides: Access step-by-step tutorials and guides to help you master the platform’s features and functionalities.

  • Community Forum: Connect with other ecrop users, share best practices, and get help from the community.

Before contacting support, we recommend checking our comprehensive documentation and FAQ section. You may find the answer to your question quickly and easily.

​
Your Success is Our Priority

At ecrop, we are committed to providing exceptional support and resources to ensure your success. We believe that by empowering our clients with the knowledge and tools they need, we can help them unlock the full potential of the digital asset market. Don’t hesitate to reach out to our support team if you have any questions or need assistance. We are here to help!

Deep DiveFAQ